2026 The Interchange Tech Training | Customer Engagement & Conflict Resolution

Course Description This interactive session helps participants strengthen communication skills for managing customer interactions. Learn practical strategies for handling difficult conversations, resolving conflict, and building long-term loyalty. Learning Outcomes ......More

Course Description This interactive session helps participants strengthen communication skills for managing customer interactions. Learn practical strategies for handling difficult conversations, resolving conflict, and building long-term loyalty. Learning Outcomes Communicate clearly Handle difficult conversations Use empathy Strengthen loyalty Collaborative Partners:

400 W English Rd High Point, NC 27262 3rd Floor, Weaving Room

2026 The Interchange Tech Training | Enneagram for Better Communication

Gain insight into communication styles through the Enneagram framework. Participants will explore how personality influences communication and learn how to adapt messaging to improve collaboration and teamwork. Learning Outcomes: Identify communication styles ......More

Gain insight into communication styles through the Enneagram framework. Participants will explore how personality influences communication and learn how to adapt messaging to improve collaboration and teamwork. Learning Outcomes: Identify communication styles Adapt messaging Improve collaboration with team members Increase self-awareness Collaborative Partners:  

400 W English Rd High Point, NC 27262 3rd Floor, Weaving Room

2026 Non-Profit Learning Lab Plus Series | Nonprofit Resilience: Leading Through Uncertainty

Session 4: Program Impact & Workforce Sustainability: Making Hard Choices Well This session focuses on the intersection of funding, programming, and staffing. Participants examine how to evaluate program impact, approach workforce decisions ethically, and communicate ......More

Session 4: Program Impact & Workforce Sustainability: Making Hard Choices Well This session focuses on the intersection of funding, programming, and staffing. Participants examine how to evaluate program impact, approach workforce decisions ethically, and communicate difficult changes with clarity and transparency. Session Outcomes: Greater confidence in evaluating programs based on impact, cost, and alignment with mission Improved ability to approach staffing decisions ethically, transparently, and with long-term sustainability in mind Stronger communication strategies for navigating difficult programs or staffing changes with key stakeholders   Nonprofit Resilience: Leading Through Uncertainty is a five-part executive series designed specifically for Executive Directors, Board Chairs, and senior nonprofit leaders who are navigating a rapidly changing landscape. This series moves beyond theory. It provides practical governance clarity, adaptive fundraising strategy, ethical decision-making frameworks, and long-term leadership planning tools that help organizations remain stable, mission-focused, and sustainable.   Participants may attend individual sessions or commit to the full five-session experience for deeper strategic alignment.   Collaborative Partner:       

Congdon Yards, The Factory Building (3rd Floor)

2026 The Interchange Tech Training | Attracting & Retaining the Right Customers

Course Description This session focuses on building meaningful relationships with the right customers. Participants will learn how to identify their ideal audience, craft resonant messaging, and create strategies that drive loyalty and engagement. Learning Outcomes......More

Course Description This session focuses on building meaningful relationships with the right customers. Participants will learn how to identify their ideal audience, craft resonant messaging, and create strategies that drive loyalty and engagement. Learning Outcomes Identify ideal audience Create resonant messaging Build loyalty Increase engagement Collaborating Partners:

400 W English Rd High Point, NC 27262 3rd Floor, Weaving Room

2026 | The Connect at Congdon Yards

Start your day with coffee and great company! Join us for The Connect at Congdon Yards and network with leading professionals from throughout the Triad. All Industries Are Welcome!

The Commons at Congdon Yards 410 W. English Road, High Point, NC 27262

2026 The Interchange Tech Training | AI for Marketing & Customer Engagement

Course Description Curious how AI can support your marketing efforts? This session introduces practical AI tools for content creation, personalization, and customer engagement, helping participants work smarter and connect more effectively. Learning Outcomes: Cr......More

Course Description Curious how AI can support your marketing efforts? This session introduces practical AI tools for content creation, personalization, and customer engagement, helping participants work smarter and connect more effectively. Learning Outcomes: Create AI-powered content Personalize marketing Use AI chat tools Analyze customer behavior

400 W English Rd High Point, NC 27262 3rd Floor, Weaving Room

2026 Non-Profit Learning Lab Plus Series | Nonprofit Resilience: Leading Through Uncertainty

Session 5: Strategic Leadership & Succession: Planning Beyond Today The final session moves leaders from short-term stabilization to long-term sustainability. Participants focus on strategic thinking, CEO/ED succession planning, and building leadership continuity that......More

Session 5: Strategic Leadership & Succession: Planning Beyond Today The final session moves leaders from short-term stabilization to long-term sustainability. Participants focus on strategic thinking, CEO/ED succession planning, and building leadership continuity that supports the mission over time. Session Outcomes: A clearer distinction between strategic thinking and static strategic planning Increased board and executive readiness for CEO/ED transitions, both planned and unplanned A focused set of strategic priorities that support leadership continuity and organizational sustainability   Nonprofit Resilience: Leading Through Uncertainty is a five-part executive series designed specifically for Executive Directors, Board Chairs, and senior nonprofit leaders who are navigating a rapidly changing landscape.   This series moves beyond theory. It provides practical governance clarity, adaptive fundraising strategy, ethical decision-making frameworks, and long-term leadership planning tools that help organizations remain stable, mission-focused, and sustainable.   Participants may attend individual sessions or commit to the full five-session experience for deeper strategic alignment.   Collaborative Partner:       

Congdon Yards, The Factory Building (3rd Floor)

2026 The Interchange Tech Training | AI for Operations and Productivity

Course Description This session explores how AI can streamline administrative work and internal processes. Participants will learn how to automate tasks, improve workflows, and increase efficiency using accessible AI tools. Learning Outcomes Automate tasks Im......More

Course Description This session explores how AI can streamline administrative work and internal processes. Participants will learn how to automate tasks, improve workflows, and increase efficiency using accessible AI tools. Learning Outcomes Automate tasks Improve workflows Use AI for reporting Increase efficiency

400 W English Rd High Point, NC 27262 3rd Floor, Weaving Room

2026 The Interchange Tech Training | AI for Customer Retention & Loyalty

Course Description Learn how AI insights can help strengthen customer relationships. This session focuses on predicting churn, personalizing customer journeys, and using feedback data to improve retention and loyalty strategies. Learning Outcomes Predict churn ......More

Course Description Learn how AI insights can help strengthen customer relationships. This session focuses on predicting churn, personalizing customer journeys, and using feedback data to improve retention and loyalty strategies. Learning Outcomes Predict churn Personalize journeys Analyze feedback Build loyalty strategies

400 W English Rd High Point, NC 27262 3rd Floor, Weaving Room

Party with the YWCA

Party with the YWCA as we celebrate the good work of the YW in the community as well as raise funds to continue programming via our silent and live auctions.

Nomad Wine Works